Shipping and Delivery
Welcome to Dojo Dash! We want to ensure your shopping experience is as enjoyable as possible, which is why we've outlined our Shipping and Delivery processes below.
Processing Times
Orders are typically processed within 3 business days after successful payment. This processing time allows us to prepare and pack your items with care before dispatch.
Domestic Shipping
For customers within the United States, we offer both standard and expedited shipping options during checkout. Standard shipping usually takes 14 days, while expedited shipping ensures quicker delivery within 30 days. Please note that business days exclude weekends and holidays.
International Shipping
Global customers can select international shipping options at checkout. Shipping fees and delivery times vary based on the destination and chosen shipping method. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.
Order Tracking
Once your order is shipped, you'll receive a confirmation email containing tracking information. This allows you to monitor the status and location of your package in real-time.
Shipping Delays
While we make every effort to meet delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery times. We appreciate your understanding in such situations.
Incomplete or Incorrect Addresses
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders delayed or returned due to incomplete or incorrect addresses. Additional shipping fees may apply for reshipment.
Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen after being marked as delivered, please contact the shipping carrier directly. Check with neighbors or building management and consider filing a report with local authorities if necessary.
Shipping Notifications
Stay informed about your order's status through email notifications. Ensure your provided email address is accurate to receive updates on the progress of your delivery.
Order Modifications and Cancellations
Once an order is placed, modifications or cancellations may not be possible. We recommend reviewing your order carefully before confirming.
If you have any questions or concerns regarding our Shipping and Delivery policies, feel free to contact us at shopdojodash@gmail.com.
Happy shopping! Team Dojo Dash